Business 360 Managed Services
Server, Desktop, Laptop and Mobile Device Support
Monitoring
Catastrophic events rarely come without warning. With 24x7x365 monitoring, these signals will not go unnoticed. The Garam Group will be notified immediately, prompting real-time remediation — saving you hours of frustration and lost productivity. With our remote support tools we monitor resource utilization and uptime for your desktops, laptops, and servers. Whenever a critical service stops or a server fails to report in, the team verifies the issue and immediately addresses and resolves the problem quickly. In most cases, we can solve the problem remotely. If not, we send an engineer onsite to make sure your equipment is up and running as soon as possible.
Applications
Have a question about how a program works? Getting an error message when using an application? Our help desk team are experts in a wide variety of software applications and will not only troubleshoot problems, they will also help you learn new features and how to use these programs to the best of your ability. If it’s not a problem we are familiar with we can reach out to the vendor to make sure the problem gets resolved in a timely fashion.
Help Desk and Support
There is no reason to suffer with a problem when help is just an email or phone call away! Our Business 360 Managed Services Support Plans give your business the freedom to call our help desk as much as needed during normal hours. No problem is too small and our friendly team is always happy to help. Our help desk is the first point of contact and can help you troubleshoot problems with computers and applications. Thanks to our remote support tools most problems can be fixed quickly without waiting for someone to come onsite. When an issue requires onsite attention we’ll arrange for one of our highly trained professionals to arrive in a timely manner to resolve the situation.
Because your computers don’t stop working when you do, we are always here for you when you have questions, concerns, or service needs after standard business hours. We always have an engineer on call 24x7x365 days a year. (Additional rates and fees apply).
Purchasing, Configuring, and Deploying Systems
Mobile Device Support
Patches and Updates
Patch management may not sound critical, but it can be one of the most important aspects of both the productivity and security of your entire system. Patching is important to ensure all your software is functioning correctly and fixes bugs and security holes that can cause vulnerabilities for your computers and your network. The Garam Group will continually scan your systems for vulnerabilities and implement pre-screened patches as required to make sure all your systems are working correctly and securely.
Optimization
PC Optimization – Boost employee efficiency and keep your computers running faster with fewer disruptions of service by receiving real-time maintenance, tune-ups, updates, and system clean-ups.
Server Optimization – We will make sure your server’s resources and settings are optimized to support your important business functions. We’ll then fine tune the server to fix or avoid common problems, like bottlenecks and overutilization, that cause disruptive downtime.
