Texting, or SMS, has gone from a neat feature on cell phones to a vital aspect of communication in just 25 years. Businesses are quickly adopting texts as a core aspect of how they communicate with their customers. But just texting isn’t enough. Businesses can easily alienate their customers by not using text correctly. Texts, …
Improve Customer Retention with Text Alerts for Your Small Business Read More »
Many businesses trying to modernize and “future-proof” their phone systems turn to VoIP and expect all their communication problems to disappear. VoIP has a ton of undeniable benefits but to say that it is without any problems at all would be dishonest. When a VoIP phone system works as it should, a business has a …
Phone communication systems are a crucial part of any business. Those that are considering making a change have a lot to consider when looking at VoIP phone systems vs. landline phone systems. While more and more businesses are transitioning to VoIP from Analog, it’s still important to look at them critically to know which is …
VoIP vs. Landline Phone Systems – Which is Right for Your Business? Read More »
The modern consumer is vastly different from the average consumer just 20 years ago. They expect a lot and, when they don’t get it, they have a lot of other options they’re more than happy to explore. This is a growing trend – consumers keep expecting clearer, easier-to-use communication even from small or mom-and-pop businesses. …
Today, utilizing communication technology in your business is more important than ever before. Business phone systems, email, and recently video conferencing have become critical to keeping our teams connected and productive as we’ve all learned to work together while apart. If you are like many businesses, you may have multiple physical offices and employees working …
6 Ways a Cloud Phone System Keeps Remote Employees and Offices Connected Read More »
Is your business losing customers after-hours? You might be if you don’t have your auto-attendant and after-hours business voicemail greetings set up properly to handle calls that come in from customers when your business is closed. Most businesses have their phone system configured to automatically play a recording if you try to call their office …
When people call your business, they don’t want busy signals and voicemail – they want to talk with a live person who can help them or direct them to someone who can. The interaction with your phone system is often the first impression customers and clients get of your business and customer service. Traditional landline …
7 Common Phone Frustrations That Vanish With a Cloud VoIP Solution Read More »
If you are involved with running a busy medical practice you know how important your phone system is. Fast and reliable communication is critical in keeping your office productive and improving patient care. Proper communication is a huge element in building stronger doctor-patient relationships. As a practice manager or office administrator you need a reliable …
VoIP for Medical Offices – 11 Must Have Features Read More »
When switching to a new business phone system it’s critical to make sure your team is trained on how to use the new IP phones and common hosted VoIP PBX features. Moving from a traditional phone system to the cloud has huge advantages – not only the cost savings but the large number of enterprise-class …
Ensure All Your Employees Are Trained to Use Your VoIP Phone System Read More »
These days there is a lot of talk about “the cloud” with all kinds of IT services. We’ve all seen services that store documents and photos in the cloud and certainly plenty of applications in the cloud. When we talk about “the cloud”, we are referring to servers that are accessed over the Internet. Cloud …
315-473-9600
info [at] garamgroup.com
6522 Basile Rowe
East Syracuse, NY 13057
315-473-9600
info [at] garamgroup.com
6522 Basile Rowe
East Syracuse, NY 13057
